At Bingo Betsy, we are committed to providing a safe, fair, and supportive gaming environment. While we strive to deliver fun and excitement across our bingo rooms, slot games, raffles, and promotions, we also recognise that gambling can become harmful for some individuals.
This Responsible Gaming Policy outlines our commitment to player protection, the tools we provide, and the support services available to help players stay in control.
As a licensed operator under the Government of the Autonomous Island of Anjouan, Bingo Betsy adheres to strict responsible gaming standards. These include:
Providing self-exclusion and account-limiting tools
Monitoring for indicators of problematic or harmful play
Enforcing age verification and identity checks
Offering information and access to external gambling support organisations
Our goal is to ensure every player enjoys a safe and responsible gaming experience.
To support healthy gaming habits, we provide the following player protection options:
You may request to set personal limits such as:
Deposit limits
Spending/wager limits
Session duration limits
These controls can help you manage your entertainment budget and prevent excessive play.
If you feel your gambling is no longer under control, you may choose to self-exclude for a temporary period or permanently.
During self-exclusion:
Your account will be deactivated
All bonuses will be removed
You will no longer receive promotional communications
To request limits or self-exclusion, please submit a request via the Submit a Ticket feature through our Help Center.
Gambling is strictly prohibited for anyone under 18 years of age.
We enforce robust KYC (Know Your Customer) checks to verify identity and prevent underage access.
If you share your device or computer with minors, we strongly recommend the use of parental control software to restrict access to gambling-related websites.
You may be experiencing signs of problem gambling if you:
Spend more than you planned or more than you can afford
Chase losses
Hide your gambling activity from family or friends
Feel guilt, stress, or anxiety about your play
Borrow money or sell personal belongings to gamble
Believe gambling is a way to solve financial problems
If any of these describe your situation, we encourage you to seek help and make use of our player protection tools.
If you or someone you know is affected by problem gambling, the following organisations offer free, confidential support:
Gamblers Anonymous
Website: www.gamblersanonymous.org
Gambling Therapy
Website: www.gamblingtherapy.org
GamCare
Website: www.gamcare.org.uk
(UK-based but offers global resources and guidance)
These services provide counselling, helplines, assessments, and community support for individuals and families impacted by gambling harm.
Bingo Betsy adheres to strict standards in all marketing and promotional communications. We do not:
Target minors or self-excluded individuals
Use misleading language about odds or chances of winning
Encourage excessive or irresponsible play
All promotions include clear terms, transparent rules, and responsible gaming messages.
If you need assistance, wish to apply gaming limits, or want to discuss concerns regarding your gambling behaviour, our support team is available.
Visit help.bingobetsy.com for guidance, support articles, and information.
Go to the Help Center and select “Submit a Ticket” (top-right).
A support agent will respond directly to your request.
You may also contact us at:
support@bingobetsy.com
If you are expecting a response from us, please check your spam or junk folder and mark our emails as safe.
Bingo Betsy is dedicated to protecting players and promoting healthy, positive gaming behaviour.
Your safety, enjoyment, and well-being remain at the centre of everything we do.
